Thursday, August 23, 2012

The Posted Price is the Price

I used to work a thankless job in a lovely little retail clothing store. I would ring up customers, handle complaints, answer calls, and change all the sale and price point signs (that part is important).

One day my manager called me over and was displeased. I had forgotten to remove one sale sign with a lower price point than what we were currently offering.

"Oh", I said. "No harm no foul. I'll just fix it now". Wrong. She very patiently and kindly explained to me that since the sign was there, she just had to give the customer who saw it that price. "Couldn't you just explain that it was a mistake?" Nope. Apparently, if you are advertising a price in the store, you HAVE to give the customer that price at the counter, mistake or no.

I was much more conscientious. I never let the mistake happen again - BUT I never forgot it.

Remember the ceiling fan? I wound up getting such a good deal on it because they were still displaying the clearance price at one branch of the store (despite not having any in stock).

Today, this little lesson saved us money again.

While wandering through Macy's as a family (waiting on a pair of Lens Crafter glasses for my son), Husband saw a display of Champion sweatshirts. He loves those. Seeing that they were $17 each, he was pleased, but decided to wait (after all, we were dropping $200 on glasses).

On a nearby display, I noticed a sign that said $9.99. The display was a two-sided shelving unit with t-shirts on one side, and sweatshirts on the other. Both sides of the sign said $9.99. We mentioned this at the register, then showed the cashier. She was really nice about it, gave us the discount at the register, then mercilessly teased the person who was supposed to change the sign.

While I feel bad that the other employee will have to stand a little ribbing from his boss, I bet he'll be a much better bargain shopper in the future.
The Shabby Nest

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